This module familiarises the participants with the requirements of the ISO 9001:2008 standard. The commitment of the management, the requirements for the documentation as well as the required procedures within the quality management system following the standard are discussed in detail. Possible ways of structuring and building up such a system are shown by using forms and checklists.
Seminar objective:
Participants will gain basic knowledge of the ISO 9001:2008 standard and its implementation in the industry and in the service sector.
Emphasis:
- Principles of modern quality management
- Requirements of the ISO 9001:2008 standard
- Step-by-step establishment of a quality management system
- The certification process
Target groups:
Personnel of companies who want to implement the ISO 9001:2008 standard, e.g. managers, quality and safety managers and other personnel engaged in activities relevant to quality issues
Total Quality Management 